Claims Procedure
- This Seller’s Claims Procedure (“CC”) regulates the rights and obligations of the persons concerned regarding the manner and conditions of asserting the Buyer’s claim claims arising from defects in goods purchased through the www.quickborn.sk online store. This CC is based on the General Terms and Conditions for the Sale of Goods when concluding distance contracts in the www.quickborn.sk online store. This CC enters into force on 01.03.2024.
- The seller is the company:
Business name: GARAGE COFFE s.r.o.
Registered office: Hollého 843/46, Skalica
Registered in the Companies Register at Trnava District Court, section: Sro, File No.: 45104/T
Company ID: 52 591 395
Tax ID: 2121085098
Bank account: SK43 0900 0000 0052 1287 4095
The seller is not VAT registered. Email and phone contact:
Email: info@quickborn.sk
Tel. no.: +421 911 968 994 Address for sending documents:
Pri vinohradoch 6209/169, 83106 Bratislava, Slovak Republic - This Claims Procedure regulates the rights and obligations of a Buyer, who is a consumer when exercising rights arising from defects in goods (goods) or services under the concluded distance contract of sale with the Seller through the Seller’s e-commerce www.quickborn.sk.
- The Buyer is obliged to assert a claim for liability for defects (the “Claim”) without undue delay after they discover or could have discovered the defects by exercising the necessary professional care.
- The Buyer is obliged to file a Claim with the Seller in writing as follows:
a) By filling in the claim form or other claim document, which will contain the name of the Buyer, contact details of the Buyer, identification of the goods, order number, description of the defect and date and signature of the Buyer (“written claim”),
b) By sending the completed claim form/written claim to the address of the Seller: GARAGE COFFE s.r.o, Pri vinohradoch 6209/169, 83106 Bratislava, Slovak Republic, and/or by email to info@quickborn.sk.
c) In the claim form or written claim, it shall consistently and truthfully state all the information and facts required therein that could affect the settlement of the Claim by the Seller. At the same time, the buyer submits a copy of the invoice.
d) The Buyer shall immediately submit/send the goods to the Seller for inspection and verification of the claimed defects;
The Buyer (at the request of the Seller) shall also submit other documents related to the goods and defects claimed (for example, confirmation of payment of the purchase price. - The seller will issue a written confirmation of the claim to the buyer by email immediately after receipt of the claim. The buyer, who is not a consumer, proves the validity of the guarantee by submitting a purchase document, if the goods were claimed in the past, he will also provide proof of claim. The delivery document (purchase or claim document) must contain the same serial number as on the claimed product (if the product has a serial number). This procedure is also recommended to a buyer who is a consumer, unless they prove and substantiate the above facts otherwise.
- The buyer is aware that if he does not deliver the claimed goods, including all delivered accessories, then in the event of the buyer’s withdrawal from the contract, the buyer will be refunded the purchase price reduced by the price of the undelivered accessory.
- If it is a defect in the goods that can be removed, the buyer has the right to have it removed free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.
- Instead of removing the defect, the buyer may require replacement of the goods or, if the defect concerns only a part of the goods, replacement of the part, unless the seller would incur disproportionate costs with regard to the price of the goods or the severity of the defect.
- The seller may always, instead of removing the defect, replace the defective goods with faultless ones, if this does not cause serious difficulties for the buyer.
- If it is a defect in the goods that cannot be removed and which prevents the goods from being properly used as a defect-free item, the buyer has the right to exchange the goods or has the right to withdraw from the contract of sale. The buyer has the same rights if they are removable defects, but if the buyer cannot properly use the goods due to the recurrence of the defect after repair or due to a larger number of defects.
- In the case of other irremovable defects, the buyer has the right to a reasonable discount on the price of the goods.
- The claim procedure regarding the goods that can be delivered to the seller begins on the day when all the following conditions are met cumulatively:
a) delivery of the Notice of Claim to the Seller,
b) delivery of the claimed goods from the buyer to the seller or a designated person,
c) delivery of access codes, passwords, etc. to the claimed goods to the seller, if this data is necessary for the proper settlement of the claim; - In justified cases, the Seller reserves the right to propose a change in the procedure for handling the Claim, of which the Buyer shall be duly notified.
- The buyer is entitled to decide which of his rights under the provisions of Section 622 and the provisions of Section 623 of the Civil Code he applies and at the same time he is obliged to immediately deliver information about his decision to the seller. Based on the buyer’s decision which of his rights under the provisions of Section 622 and the provisions of Section 623 of the Civil Code he exercises, the seller or the designated person is obliged to determine the method of handling the claim under the provisions of Section 2, letter m) of the Act immediately, in more complex cases within 3 days from the beginning of the claim procedure, in justified cases, especially if a complex technical assessment of the condition of the goods is required no later than 30 days from the date of commencement of the claim procedure. After determining the method of settling the claim, the seller or the designated person will settle the claim immediately, in justified cases the claim can be settled later. However, the settlement of the claim may not take longer than 30 days from the date of filing the claim. After the expiry of the period for settling the claim, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
- If the buyer has filed a claim for the goods within the first 12 months from the conclusion of the contract of sale, the seller may reject the claim only on the basis of an expert assessment or an assessment issued by an authorized, notified or accredited person or an assessment of a designated person (“professional assessment of the goods”). Regardless of the outcome of the expert assessment, the seller may not require the buyer to pay the costs of the expert assessment of the goods or other costs related to the professional assessment of the goods.
- If the buyer filed a claim for the product after 12 months from the conclusion of the contract of sale and the seller rejected it, the person who settled the claim is obliged to state in the proof of claim settlement to whom the buyer can send the goods for expert assessment. If the buyer sends the goods for expert assessment to the designated person specified in the proof of claim handling, the costs of the professional assessment of the goods, and also all other related directly incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the buyer proves the seller’s liability for the claimed defect in the goods by expert judgment, he may refile the claim; During the professional assessment of the goods, the guarantee period does not expire. The seller is obliged to reimburse the buyer within 14 days from the date of the re-filed claim all costs incurred for the professional assessment of the goods, and also all related directly incurred costs. A resubmitted claim cannot be rejected.
- If the goods have been sent for expert assessment, the guarantee period does not run during the expert assessment.
- The guarantee does not apply to defects that the buyer was warned about by the seller at the time of concluding the contract or about which, taking into account the circumstances under which the contract of sale was concluded, he had to know about.
- The guarantee period is extended by the period during which the buyer could not use the goods due to guarantee repair of the goods.
- In the event of exchange of goods for new, the buyer will receive a document on which information about the exchange of goods will be stated, and any other claims are applied on the basis of the contract of sale and this claim document. In the event of replacement of goods for new, the guarantee period begins again from the receipt of new goods, but only for new goods.
- The seller reserves the right to replace non-repairable goods or parts thereof with similar goods, or a refund of the price. In the event that the same type of replacement goods is not available, the Seller is entitled to hand over to the Buyer substitute goods / performance that meets similar parameters of the previously provided goods/performance. In the event that non-repairable goods are not available on the market, the Claim will be settled with an adequate refund or a refund of the price or the amount of adequate compensation set by the Seller. In such a case, the Seller is entitled to decide whether to settle the Claim with an adequate replacement or a refund of the price.
- The seller is not responsible for defects in the goods:
a) if the buyer has not exercised his right regarding the seller’s liability for defects in the goods by the end of the guarantee period of the goods,
b) if the defect in the goods is mechanical damage to the goods caused by the buyer,
c) if the defect in the goods arose from the use of the goods in conditions that do not correspond in terms of their intensity, humidity, chemical and mechanical influences to the natural environment of the goods,
d) if the defect in the goods arose from improper handling, operation or neglect of care for the goods,
e) if the defect in the goods resulted from damage to the goods by excessive load or use contrary to the conditions specified in the documentation or the general principles of normal use of the goods,
f) if the defect in the goods resulted from damage to the goods by unavoidable and/or unforeseeable events,
g) if the defect in the goods resulted from damage to the goods by accidental destruction and accidental deterioration,
h) if the defect in the goods arose from unprofessional intervention, water damage, fire, static or atmospheric electricity or other force majeure,
i) if the defect in the goods resulted from interference with the goods by an unauthorized person. - The seller is obliged to issue a written document on the method of determining the settlement of the claim and on the settlement of the claim to the buyer no later than 30 days from the date of the claim in person, through the provider of postal or courier or delivery service. The seller will inform the buyer about the result of settling the claim immediately after the end of the claim procedure by phone or e-mail and at the same time he will receive proof of claim settlement together with the goods or using e-mail.
- The provisions of Article 8 of these Terms and Conditions expressly do not apply to entities that do not meet the definition of a consumer set out in Section 2(a) of the Act.
Kontaktné informácie
Billing information
GARAGE COFFE s.r.o.
Hollého 843/46
909 01, Skalica
909 01, Skalica
IČO
52591395
DIČ
2121085098
Reklamačný formulár
Form complaint-form doesn´t exists.